Return & Refund Policy
Return & Refund / Exchange
Lian Pang Stationery (M) Sdn Bhd will refund or exchange an item within 14 days after products are shipped, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Any free promotional gift issued with an order must also be returned if you are returning those goods.
Please contact us at [email protected] or 03-33421276 first before returning the item.
Please return your purchase to the following address (either delivery or drop off at our retail shop):
Lian Pang Stationery (M) Sdn Bhd
No.3 Lorong Raja Hassan, 41400 Klang, Selangor
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund or exchange. Lian Pang Stationery (M) Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received exchanged item or their refund after the confirmation.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.
Lian Pang Stationery (M) Sdn Bhd may cancel orders for any reason. Some common situations in which orders are canceled may include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.
Please contact us at [email protected] or 03-33421276 if you have any questions or doubts.